Communication in times of stress & conflict
Supporting organisations and professionals to respond well when situations are complex and emotionally charged
Major life changes such as separation, divorce, and family transition can significantly affect capacity at work and within organisations. In these situations, what often creates the greatest difficulty is not only what is happening, but how it is handled.
Unclear communication, mixed messages, or poorly held boundaries can leave people feeling dismissed or misunderstood — even when intentions are good.
My role focuses on strengthening how communication and decisions are delivered under pressure, supporting clearer judgement and more consistent responses in complex situations.
Even when outcomes cannot change, being responded to with clarity, care and consistency makes a meaningful difference.
Consultancy & Organisational Work
I work with organisations and professionals across corporate, healthcare, education, and legal settings to strengthen communication under stress, clarify boundaries, and reduce avoidable escalation when situations are complex.
This approach is advisory and preventative, supporting clearer judgement, more consistent responses, and better handling of difficult conversations — even when outcomes cannot change.
How this work is held
It is grounded in regulated communication, clear professional boundaries, and containment rather than rescue.
It draws on:
mediation-informed practice
evidence-based communication approaches
an understanding of how stress affects thinking and behaviour
attention to delivery, including language, posture, and physical presence
Together, these support steadier responses, better decision-making, and reduced re-traumatisation in high-pressure situations.
Grounded in Individual & Community Experience
My consultancy is informed by extensive experience working with individuals and families navigating separation, divorce, and major life transitions, as well as delivering funded community and schools-based programmes as Co-Founder of SHIFTwithin CIC.
These strands of support are held separately and ethically, with clear boundaries around role, scope, and responsibility. They inform how I understand human impact and capacity — without blurring professional lines.